By using the services of Lux Taxi Lugano, you agree to be legally bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.

Lux Taxi Lugano provides professional transportation services including, but not limited to:

• Airport transfers

• Hotel pickups and drop-offs

• Group transportation

• Business and executive travel

• Event and wedding transportation

All services are provided based on availability and prior booking.

Bookings can be made through:

• Our official website: www.luxtaxilugano.com

• Phone or WhatsApp: +41 76 730 6419

• Email: info@luxtaxilugano.com

Payment Terms:

• Full payment is required at the time of booking unless otherwise agreed

• Accepted payment methods include major credit cards, bank transfers, and approved mobile payment apps

• 100% refund for cancellations made more than 24 hours before pickup.

• 50% refund for cancellations made between 6 and 24 hours before pickup.

• No refund for cancellations made less than 6 hours before pickup.

• No-show: No refund if the client fails to appear within 15 minutes of the scheduled pickup without prior notice.

• Client delays: A 15-minute grace period is included. Beyond that, waiting fees may apply or the ride may be cancelled.

• Company cancellations: If Lux Taxi Lugano cancels the service, a full refund or alternative solution will be offered.

Lux Taxi Lugano aims to provide timely and safe transport. However:

• We are not responsible for delays caused by traffic, weather, accidents, or unforeseen events

• We are not liable for loss or damage to personal belongings during transport

• We recommend that customers hold valid travel insurance for their journey

Lux Taxi Lugano reserves the right to modify these Terms of Service at any time. Updates will be published on our website and will take effect immediately unless otherwise stated.

These Terms are governed by the laws of Switzerland, specifically the applicable laws of the Canton of Ticino, without regard to conflict of law provisions.