At Lux Taxi Lugano, your privacy is important to us. We are committed to protecting your personal data and handling it responsibly and in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

We may collect and process the following types of personal information:

• Contact Information: Name, phone number, and email address

• Booking Details: Pickup and drop-off locations, date and time of ride

• Payment Information: Payment method and transaction details (processed securely via third-party providers)

• Preferences & Notes: Service preferences or special requests (e.g., language, luggage, accessibility needs)

We use your information solely to:

• Provide and manage our taxi and chauffeur services

• Process and confirm bookings and payments

• Communicate with you regarding your reservations or inquiries

• Enhance the quality and safety of our services

We do not use your data for marketing without your consent.

We do not sell, rent, or trade your personal data.

We may share your information only in the following cases:

• With our licensed drivers, to fulfill your booking

• With legal authorities if required by law or court order

• To protect the rights, property, or safety of Lux Taxi Lugano or others (e.g., fraud prevention)

All third parties are contractually obligated to maintain data confidentiality.

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.

These include:

• Secure data storage with restricted access

• Encrypted communication channels (e.g. HTTPS)

• Regular review of security policies and procedures

Under Swiss data protection law (and the GDPR, if applicable), you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (unless retention is legally required)

• Object to or restrict processing, where applicable

• Withdraw consent at any time (when consent was the legal basis)

We retain your data only as long as necessary to:

• Fulfill the purposes described above

• Comply with legal and accounting requirements

After that, your data is securely deleted or anonymized.

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted.

If you have any questions about this Privacy Policy, please contact us:

Email: info@luxtaxilugano.com

Phone: +41 76 730 6419

Address: Lugano, Switzerland